Grant
Kourey

Technical Account Manager

About Me

As a Technical Account Manager at Gong, I have the opportunity to help our customers leverage Gong's technology to make better business decisions.

I enjoy working in a fast-paced environment where I am challenged and can make a difference in the direction of a company. In my free time, I enjoy working on software development projects, cooking, skiing, and hiking.

Resume

grant.kourey@gmail.com

925.984.3929

LinkedIn Profile

Work Experience

Technical Account Manager

Gong.io

San Francisco, CA

July 2020 - Present

  • Work with customers to encourage upsells, decrease churn, and increase adoption.
  • Establish partnerships and integrations in collaboration with our engineering and product teams.
  • Develop scripts that expand our product's functionality and create internal efficiencies within the customer success org.

Technical Support Engineer

Gong.io

San Francisco, CA

March 2019 - July 2020

  • Managed a ticket queue in Zendesk, tickets varied from simple configuration to complex API questions.
  • Communicated with customers over email, screen share, and chat.
  • Wrote documentation for our internal teams (support, sales, customer success) to reduce total ticket volume.

Lead Instructor

Hackingtons

Pleasant Hill, CA

January 2019 - September 2019

  • Taught students Scratch, HTML/CSS, JavaScript, Python, and Unity.
  • Led classes of 10 - 15 students from ages 8 - 15.
  • Onboarded trial students by walking them through high-level concepts and best practices in coding.

Senior Account Executive

BigCommerce, Inc.

Austin, TX

October 2017 - May 2018

  • Worked with multiple web developer partners to find solutions to prospect technical challenges.
  • Prepared presentations for executive teams to discuss BigCommerce infrastructure and technical abilities.
  • Collaborated within teams both internally and externally to identify customer pains and deliver a valuable solution.

Account Executive

NetSuite, Inc. (Acquired by Oracle in November 2016)

San Mateo, CA/Austin, TX

March 2015 - October 2017

  • During first year learned solution quickly and closed largest deal on my team at $191k annual contract value.
  • Assisted peers post-acquisition for seamless transition from NetSuite to Oracle policies and procedures.
  • Was named by management as MVP for performance in FY’16.

Application Sales Representative

Oracle America, Inc.

Redwood Shores, CA

June 2013 - March 2015

  • Worked closely with prospect’s CIO and VP of HR to close one of Oracle’s biggest SMB deals.
  • Found, maintained, and closed multiple deals by working strategically with prospect and customer executive teams.
  • Built out targeted campaigns with my internal team to drive revenue quarterly.

Education

University of California, Berkeley

UC Berkeley Coding Bootcamp

Berkeley, CA

July 2018 - October 2018

  • Learned MERN application stack alongside several other concepts and languages.
  • Collaborated with groups to conceptualize, execute, and complete several projects.
  • Acted as lead and GitHub administrator for group projects.

Villanova University

Bachelor of Science, Mathematics

Villanova, PA

August 2009 - May 2013

  • Community Outreach Villanova Fellow: Tutored underprivileged youth in mathematics and other subjects.
  • Selected as Program Host for Villanova Special Olympics: Worked with mentally disabled adults as a mentor and team leader. This exclusively student run program is the largest of its kind in the United States.
  • Volunteer: Bryn Mawr Hospital, Philadelphia, PA.

Technical Expertise

Salesforce, AWS, Zendesk, JIRA, Airtable, Javascript, HTML/CSS